Payment Policy

At Silk Ethnics, we strive to provide a secure and seamless shopping experience. Please read our payment policy below before placing your order.

Prepaid Orders

We encourage customers to place prepaid orders for faster processing and dispatch.

Benefits of prepaid orders:

  • Priority order processing

  • Faster dispatch

  • Secure and contactless payment

  • No payment collection at the time of delivery

Accepted Payment Methods

We accept secure online payments through:

  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

  • Credit Cards (Visa, Mastercard, RuPay, American Express*)

  • Debit Cards

  • Net Banking

  • Wallets (where available)

  • Other payment methods supported by our secure payment gateway

All online payments are processed through encrypted and secure payment gateways to ensure the safety of your transaction.

Payment Confirmation

Once your payment is successfully completed:

  • You will receive an order confirmation via email and/or SMS/WhatsApp.

  • Your order will be processed only after successful payment confirmation.

If the payment amount is debited but the order is not confirmed, please contact us with your transaction details. We will verify the payment and assist you promptly.

Failed or Pending Transactions

In case a payment fails or remains pending:

  • Please do not make multiple payment attempts immediately.

  • If your bank account has been debited but the order was not placed, the amount is generally reversed automatically by your bank/payment provider as per their timelines.

  • If you need assistance, our support team will be happy to help.

Pricing

  • All prices displayed on our website are in Indian Rupees (INR).

  • Prices are inclusive of applicable taxes unless stated otherwise.

  • Silk Ethnics reserves the right to update product prices without prior notice.

Payment Security

Silk Ethnics does not store your card or banking details. All payment information is securely processed through trusted PCI-DSS compliant payment gateways.

 

Cash on Delivery (COD) Policy

To provide a smooth shopping experience while ensuring genuine orders, Silk Ethnics offers Cash on Delivery (COD) on eligible orders.

COD Availability

  • Cash on Delivery is available for selected serviceable PIN codes across India.

  • COD availability is determined by our delivery partners and may not be available in all locations.

COD Convenience Fee

  • A ₹99 convenience fee is applicable on all Cash on Delivery orders.

  • This fee covers the additional handling, verification, and cash collection charges associated with COD services.

COD to Prepaid Conversion

Customers who have placed a COD order may convert it to a prepaid order at any time before dispatch by completing the payment through the payment link shared by our customer support team.

Benefits of converting to a prepaid order:

  • Waiver of the ₹99 COD convenience fee

  • Faster order processing and dispatch

  • Contactless and secure payment experience

Advance Payment for High-Value Orders

  • Orders with a value of ₹5,000 and above require a 10% advance payment to confirm the order.

  • The remaining order amount, along with the applicable COD charges (if not already paid), is payable at the time of delivery.

  • Orders will be processed only after the advance payment is successfully received.

Order Confirmation

  • Our team may contact you to confirm your COD order before dispatch.

  • If we are unable to reach you or receive the required confirmation/advance payment, the order may be cancelled.

Dispatch & Delivery

  • Once confirmed, COD orders are processed and dispatched as per our standard shipping timelines.

  • Please ensure someone is available at the delivery address to receive the order and make the payment.

Refusal of Delivery

Repeated refusal of COD deliveries or failure to accept confirmed orders may result in COD being unavailable for future purchases.

Order Cancellation

  • COD orders can be cancelled before dispatch by contacting our customer support team.

  • The 10% advance payment made for orders of ₹5,000 and above is adjusted against your order value. If the order is cancelled after confirmation or refused at the time of delivery, the advance amount may be retained to cover processing and logistics costs.

Contact Us

For any queries regarding COD orders, please contact our customer support team through our website or WhatsApp.

For any payment-related queries, please contact our customer support team through our website or WhatsApp. We will be happy to assist you.