Reverse Shipping Policy

At Silk Ethnics, we strive to ensure every order reaches you in perfect condition. If a return is approved in accordance with our Return & Refund Policy, the following reverse shipping terms will apply.

Reverse Pickup

  • Reverse pickup service is available only for eligible return requests and in serviceable PIN codes.

  • If reverse pickup is unavailable in your location, you may be requested to self-ship the product to the address provided by our customer support team.

Reverse Shipping Charges

  • Reverse shipping charges may apply depending on the reason for the return.

  • If the return is due to a manufacturing defect, incorrect product shipped, or damage during transit, Silk Ethnics will bear the reverse shipping charges.

  • For returns due to reasons such as change of mind, personal preference, incorrect selection, or any reason not attributable to Silk Ethnics, the customer is responsible for the reverse shipping charges.

Packaging Requirements

  • Products must be returned in their original condition with all tags, packaging, accessories, invoices, and complimentary items (if any).

  • Items showing signs of use, washing, alteration, or damage caused after delivery may not be accepted.

Refund Processing

  • Refunds will be initiated only after the returned product has been received and successfully passes our quality inspection.

  • Approved refunds will be processed through the original mode of payment used while placing the order.

  • Refunds are typically initiated within 5–7 business days after approval. However, the time taken for the amount to reflect in your account may vary depending on your bank, card issuer, or payment service provider.

  • If the returned product does not meet our return eligibility criteria, the refund request may be declined, and the product may be shipped back to the customer.

Important Note

Silk Ethnics reserves the right to refuse returns that do not comply with our Return & Refund Policy or fail the quality inspection.

Contact Us

For assistance with returns or reverse shipping, please contact our customer support team through our website or WhatsApp.